K-12 IT SUPPORT PLAYBOOK

Like most K-12 school systems, Alaska’s Matanuska-Susitna Borough School District finds funding to be a constant struggle. The district’s IT department, which consists of 32 full-time staff members, must support nearly 14,000 devices used by 18,800 students and approximately 2,200 staff in 47 schools and three additional facilities spread across a geographic area the size of West Virginia. This task would be nearly impossible without improving the maturity of its IT management.
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